Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store and share your personal data when you visit our website [www.grapplesaw.co.uk] (the “Website”), contact us, or otherwise engage with our services.

 

Data Controller

We are the data controller for the purposes of the UK GDPR. If you have any questions about this policy, how we process your data, or you wish to exercise any of your rights, please contact us at: Info@grapplesaw.co.uk

 

What Personal Data We Collect

We may collect and process the following personal data about you:

• Contact information such as name, company name, job title, email address, postal address, telephone number.

• Information you submit via enquiry forms, quote requests, contract forms and other correspondence.

• Technical information when you use our website: IP address, browser type, device identifiers, operating system, referring website, pages visited, date/time stamps.

• Cookies and tracking information.

• Any additional information you voluntarily provide.

 

How and Why We Use Your Personal Data

We use your personal data to:

• Respond to enquiries, provide quotes, enter contracts and manage our services.

• Perform contractual obligations.

• Send you service-related communications.

• Send marketing communications (where lawful).

• Operate, maintain and improve our website.

• Comply with legal and regulatory obligations.

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Lawful Basis for Processing

• Contract performance.

• Legitimate interests.

• Consent (for marketing).

• Legal obligations.

 

Sharing Your Personal Data

We may share your data with:

• Service providers and subcontractors.

• IT and hosting providers.

• Professional advisors.

• Regulatory or law enforcement authorities.

 

International Transfers

We primarily store data within the UK/EEA. Where transfers occur outside the UK/EEA, safeguards will be used.

 

Cookies and Tracking Technologies

We use cookies on our website. See our Cookies Policy for details.

 

Data Retention

We retain your personal data only for as long as necessary.

 

Your Rights

Under UK GDPR you have rights including access, correction, deletion, restriction, objection, portability and withdrawal of consent.

 

Security

We protect your data using technical and organisational measures.

 

Links to Other Websites

Our website may contain external links. We are not responsible for their content or privacy practices.

 

Children’s Data

We do not knowingly collect data from children under 16.

 

Changes to this Policy

We may update this policy from time to time. The latest version will be posted on our website.